Adrian Brady-Cesana

Adrian Brady-Cesana

I have worked in Customer Experience, Customer Success, Customer Service, Sales, Marketing and Sales Operations Management, and Consulting for 15+ years.

I’ve had the pleasure of working in New York with ACV Auctions, Hometeam, onefinestay, H.Bloom, and a plethora of other venture capital backed executive leadership teams.

I’ve been starting, building and scaling companies and internal customer focused teams my entire career. I’ve developed an in-depth understanding and appreciation for what it takes to succeed in growth phase businesses as well as the importance of understanding the power of implementing a cohesive business strategy focused on the The Four CX Pillars: Team, Tools, Process & Feedback.

Today I spend much of my time working with our amazing clients at CXC helping them optimize the Four CX Pillars within their businesses. I’m also the host of of a top 10 CX/CS Business podcast called The CXChronicles Podcast, a weekly show that interviews customer focused business leaders from across the world. Lastly I have a book on Amazon, check it out now to learn more it’s called “The Four CX Pillars To Grow Your Business Now — The Customer Experience Playbook”.

Building businesses and finding new customers to serve has always been one of my greatest passions. I’ve started several of my own companies over the years including; RPM Marketing, Property Armor, Simply Travel, Maids of Manhattan, American Buddha Co, WNYCatering, WNYBnB & most recently CXChronicles, as well as the CXChronicles Podcast. I love building teams and working with customers, it’s my favorite part of the game, hands down.

Please feel free to reach out to me today — I’m always open to meeting and discussing new business opportunities and finding new connections for the future!

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