AI bots and agents that actually resolve customer requests
We build custom support, sales, internal, and voice bots grounded in your own knowledge base — so answers are accurate, not invented. RAG retrieval, tool calling, guardrails, and human handoff, deployed to web, WhatsApp, Slack, and phone.
- 24/7 instant answers
- RAG-grounded, not guessed
- Web, WhatsApp, Slack & phone
- You own the code, 100%
Powered by a best-in-class stack
A chatbot answers. An agent resolves.
We don't ship demos or rented widgets. We build agents grounded in your own data, wired into your tools, and accountable for real outcomes — deployed, integrated, and owned by you.
Built to perform
The fundamentals we get right on every build — so what we ship keeps working long after launch.
Grounded in your knowledge
RAG retrieval pulls answers straight from your docs, help center, and product data, so the bot cites your truth instead of inventing one.
Guardrails + human handoff
Scoped prompts, allow-lists, and confidence thresholds keep the bot on-brand, and anything it can't safely handle escalates to a human with full context.
Agents that take action
Tool and function calling let the bot book, refund, look up orders, and update your CRM — completing real tasks, not just chatting.
Model-agnostic by design
We pick OpenAI, Anthropic Claude, or open models per use case and cost, and swap them without rebuilding your product.
Built for teams drowning in repetitive conversations
If your team answers the same questions all day, an agent hands those hours back — and escalates only what truly needs a human.
Support teams
Deflect repetitive tickets and cut first-response time to seconds, on every channel, 24/7.
Sales & growth
Engage and qualify inbound leads the moment they land, and book meetings straight into your CRM.
Ops & internal teams
Give staff instant answers from HR, IT, and finance docs, and automate the routine lookups.
E-commerce & services
Answer product, order, and booking questions — and take action on them, not just describe them.
End-to-end, done for you
Customer-support bots
Deflect repetitive tickets, answer product and policy questions, track orders and returns, and escalate the hard ones to your team with the full conversation attached.
Sales & lead-qualification bots
Engage visitors, ask the qualifying questions your reps would, book meetings, and push clean, scored leads straight into your CRM.
Internal & employee assistants
Give staff instant answers from HR, IT, and finance docs, and automate approvals and lookups so your team stops pinging each other for the same things.
Voice agents for phone
Autonomous voice bots that answer calls, handle bookings and FAQs, and route to a live agent the moment a human is needed — no hold music required.
RAG over your knowledge base
We ingest your help center, PDFs, wikis, and product data into a vector store so every answer is retrieved from your content and traceable to a source.
Integrations & agentic actions
Wire the bot into Salesforce, HubSpot, Zendesk, Shopify, Stripe, and Slack, and give it tool calling to actually complete tasks, not just describe them.
One agent, every screen your customers use
The same bot runs on your website, WhatsApp, Slack, and phone — desktop or mobile, it's the same brain and the same accurate answers.
Web & mobile chat
A responsive widget that feels native on any device, in your brand and tone of voice.
Voice & messaging
WhatsApp, Slack, and phone from a single build — no four separate bots to maintain.
Live analytics
Deflection, containment, CSAT signals, and unanswered questions in one dashboard.
Plugs into the stack you already run
We wire the agent into your CRM, helpdesk, and commerce tools so it can take action, not just answer.
What's included
Everything needed to take a custom bot from use-case to production — built, integrated, tested, and handed over to you.
A clear path from idea to live
No black boxes. You always know what's shipping, when, and why.
Discovery & use-case analysis
We pin down the exact flows to automate, the success metrics, and which channels to launch on before a line of code is written.
- Flows to automate
- Success metrics
- Channel plan
Knowledge & data architecture
We ingest your help center, docs, and product data into a RAG pipeline and define exactly what the bot can see and do.
- Ingest docs & help center
- Chunking & embeddings
- Access scoping
Model & conversation design
We choose the right model, engineer the prompts and persona, map the dialogue flows, and set the guardrails and handoff rules.
- Model selection
- Prompt & persona
- Guardrails & handoff
Integration & testing
We connect your CRM, helpdesk, and channels, then test for accuracy, hallucination risk, and security before anything goes live.
- CRM & helpdesk wiring
- Accuracy & hallucination tests
- Security review
Deployment & continuous optimization
We roll out in stages, monitor real conversations, retrain on the gaps, and tune the bot as your product and content change.
- Staged rollout
- Real-conversation monitoring
- Retraining on the gaps
What you can count on
Automated coverage on every channel
Channels from one build: web, WhatsApp, Slack, phone
Code, prompts and data ownership — no lock-in
Typical kickoff-to-live-pilot timeline
More than a chatbot — an agent that does the work
Anyone can bolt a no-code widget onto your site. We build agents that retrieve from your data, call your tools, and complete real tasks end to end.
Source-grounded answers
Every reply is retrieved from your knowledge base and can cite where it came from, so nothing is made up.
Tool & function calling
The agent triggers real actions — refunds, bookings, order lookups, CRM updates — through your APIs.
One brain, every channel
The same bot runs on your web widget, WhatsApp, Slack, and phone without maintaining four separate builds.
Seamless human handoff
When confidence drops or a customer asks, the conversation hands to a live agent with full context intact.
Multilingual by default
The bot detects and replies in your customer's language and can switch mid-conversation without extra setup.
Security & compliance built in
Data access controls, PII handling, and audit logging designed around GDPR, CCPA, and the EU AI Act.
How we compare to the alternatives
There are cheaper ways to get a bot. Here's what you give up with each one.
| What matters | No-code SaaS widget | Freelance dev | Generic AI agency | UNmiss |
|---|---|---|---|---|
| Answer accuracy | Templated FAQ matching | Basic prompt, no retrieval | Demo-grade RAG | Production RAG grounded in your knowledge base with source citations |
| Real actions (bookings, refunds, CRM) | Rarely — mostly canned replies | Maybe one integration | Sometimes, if scoped | Tool and function calling wired into your live systems |
| Channels | Usually web widget only | Whatever one you paid for | Web plus maybe one more | Web, WhatsApp, Slack, and phone from a single build |
| Guardrails & human handoff | Limited | DIY | Paid add-on | Guardrails, confidence thresholds, and context-rich escalation built in |
| Ownership | Rent it monthly, forever | Depends on the contract | Often locked to their stack | 100% of the code and models are yours — no lock-in |
| After launch | Generic product updates | Gone after handoff | Retainer required | Monitoring, retraining, and tuning on your real conversations |
Anatolii Ulitovskyi
Founder of UNmiss · in digital marketing since 2008
A build partner, not a bot vendor
UNmiss is led by founder Anatolii Ulitovskyi and ships working, integrated products — not strategy decks or rented widgets.
We ship products, not advice
This is a done-for-you build: you get a deployed, integrated agent, not a strategy deck or a proof-of-concept that stalls.
Model-agnostic engineering
We choose OpenAI, Anthropic Claude, or open models per use case instead of forcing your problem into one vendor.
RAG done right
Grounding answers in your knowledge base is our default, so the bot stays accurate as your content grows.
Trust and safety first
Guardrails, human handoff, and data controls are built in from day one, not patched on after a bad answer.
We stay after launch
We monitor real conversations, retrain on the gaps, and keep the bot sharp as your business changes.
Every engagement includes
Questions, answered
No lock-in
You own the code, the prompts, and the models — take them in-house anytime.
Grounded, not guessed
Answers come from your knowledge base, with guardrails and human handoff by default.
Honest scope and timeline
You get a clear price range and a realistic launch date on the first call, not a moving target.
Ready to put an AI agent to work?
Book a free call and we'll map the highest-impact bot for your business — the flows to automate, the channels to launch on, and a clear timeline to a live pilot.
No obligation · honest fit assessment · led by UNmiss founder Anatolii Ulitovskyi