Steven Van Belleghem is celebrated globally as a visionary in the customer experience (CX) sector, leveraging his profound insights to influence both the academic and business worlds. His journey is adorned with six bestselling books, each shedding light on the nuanced aspects of CX in today’s digital era, and a myriad of keynote presentations that have captivated audiences worldwide, including prestigious companies like Disney, Mastercard, and Mercedes. With a belief system anchored in the harmony of new technologies, empathic human touch, and social responsibility, Steven has crafted a career that transcends traditional boundaries, advocating for a customer-centric approach that endures. His commitment to this philosophy is further evidenced by his role as a co-founder of Nexxworks, an inspiration agency dedicated to reinvigorating corporate innovation through global inspiration tours, aimed at enhancing customer experience leadership among executives.
Beyond his entrepreneurial ventures, Steven Van Belleghem brings a wealth of knowledge to his academic pursuits as a part-time marketing professor at Vlerick Business School and a guest speaker at London Business School. His educational efforts are focused on imparting his extensive experience in CX to the next generation of marketers and business leaders, ensuring that they are equipped with the tools to thrive in an increasingly customer-focused landscape. Additionally, as an investor in CX-related companies, Steven actively supports and guides startups aiming to disrupt the market with innovative customer service solutions. His contributions extend to serving as a strategic advisor and board member for several organizations, where his expertise in digital disruption and customer-centric strategies drives transformation and fosters a culture of innovation. Steven’s influence in reshaping how businesses interact with their customers is a testament to his pioneering vision and relentless pursuit of excellence in the realm of customer experience.
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